Politique de remboursement

Wrong orders. Damages. Quality issues

If you have any complaints regarding the quality or packaging of our product, you may return it. Please reach out to us immediately via email, providing details such as the place of purchase, storage conditions, the package date, and a photo of the damaged package and/or product.

We will thoroughly investigate the matter and its underlying causes. If necessary, we will either replace the product or issue a refund.

For payments made through our website, refunds will be processed within 72 working hours from the confirmation of the refund.

Your feedback regarding any instances of subpar quality goods is highly valuable to us, as it enables us to improve our processes. We sincerely appreciate your awareness, concern, and understanding. We will be glad to thank you for your help and kind attitude.

Unfortunately, we cannot accept returns in cases other than wrong order, damage or  quality issues. Please get in touch if you have questions or concerns about your specific case.